FREQUENTLY ASKED QUESTIONS
What payment methods are accepted?
We accept American Express, Mastercard, Visa, Apple Pay, Google Pay, and PayPal.
How do I check the status of my order?
Once you place an order through our website, you will receive a confirmation email.Orders typically ship within 2-3 business days via SF Express. When your order has been shipped, you will receive another email with a tracking number. If you still have questions about your order, please contact email@example.com with your order number and we will get back to you ASAP.
Can I modify or cancel my order?
Orders placed through our website process and ship very quickly. We will do our best to modify an existing order if you contact firstname.lastname@example.org within 24 hours of receiving your confirmation email, but we offer no guarantee that your order will be modified or canceled.
Can I place a return or exchange?
All HOLY CAP sales are final and we do not accept returns or exchanges. If you consider any of your received items to be defective, please contact email@example.com and we will get back to you ASAP.
What should I do if my order is missing or something is wrong?
Please contact firstname.lastname@example.org and we will get back to you ASAP.
Does HOLY CAP ship internationally?
How much does shipping cost? (Hong Kong orders)
How will my order be shipped?
How long will my order take to ship?
Where are HOLY CAP supplements made?
Where do the ingredients in HOLY CAP supplements come from?
Do HOLY CAP supplements go through testing?
Are the functional mushrooms in HOLY CAP supplements certified organic?
How do I give HOLY CAP supplements to my cat or dog?
Using a standard teaspoon, measure the appropriate amount of powder based on your dog or cat’s weight (find our Dosage Chart HERE ). Sprinkle the powder over their regular food (can be kibble, canned, cooked, raw, etc.) or mix it into warm water or a clear stock for them to enjoy as a broth alongside one of their daily meals. Feel free to get creative but we recommend starting with a smaller amount and gradually increasing to the full dosage over 1-2 weeks.
Some pets, especially those with underlying issues, can be sensitive to new additions to their diet. As a general rule, we suggest gradually adding our supplement to their daily meals and slowly increasing to the full dosage over 1-2 weeks. This will give their system time to adapt to the changes. If you have further questions about our feeding guide, please contact email@example.com and we will get back to you ASAP.